Terms of Use

 
 

1. BACKGROUND AND PURPOSE


OrderX AS offers cashless handling of ordering and payment at festivals / venues / cafés / restaurants under the brand name OrderX. You establish an agreement either through a festivalapp, web or OrderX's own app. When you create a profile you need to register a credit card, mobile phone number and your name. Your registered credit will be charged when ordering products from one of our merchants. There is no additional fee beyond commodity price indicated for the goods you buy. The service can be used with all approved OrderX merchants. To simplify future purchases, your credit card information will be stored by our security certified partner PayEx. You will find an updated list of valid merchants in the app or online. http://venues.orderx.no

2. ESTABLISHMENT OF AGREEMENT


You sign up either online or in APP. When entering the agreement your credit card will be charged with NOK 1, - to verify the validity of the credit card. This amount will be returned immediately after verification of your credit card.

3. CHANGES


Change of mobile number or personal information must be made either in the APP or on the WEB. Other matters of importance to the agreement must be notified to OrderX AS immediately. Customer is responsible for transactions carried out until the agreement is terminated or modified via the APP or WEB.

4. PARTIES


All legally competent persons can subscribe to the service from OrderX AS. OrderX AS conveys a service that allows you to carry out ordering and payment. Selling party to a purchase transaction you are conducting will be the actual OrderX merchant you are at. For information about who is selling party, see the receipt of the relevant transaction. You can activate "receipts by email" in your profile page. Our partner for payment services is PayEx, http://payex.no/privat, which is responsible for the safe storage of card information and credit management, and possibly billing service. The agreement stipulates that PayEx confirming payment responsibility for the customer's credit card.

5. Prices


You will be charged the actual defined commodity prices that the merchant has set. OrderX merchants are fully responsible for defining the prices of the goods sold. It occurs no payment beyond this for use of the service.

6. PAYMENT LIABILITY


Customer is responsible for payment of sales transaction, even in cases where we were not able to charge you instantly. This responsibility includes situations where someone else is using your agreement, including unauthorized use, unless it is likely that the unauthorized use was made possible through the theft of credit card or falsification of identity. You will continuously be able to see all your transactions in your profile page online or in app. If your phone is stolen when visiting a OrderX merchant, you are obligated to notify the merchant, so they can block your account immediately. If you think something is wrong with a transaction you need to notify OrderX.

7. FEE FOR MISSING PAYMENTS


If our partners or OrderX are not able to capture the full amount of your purchases, an invoice will be in addition to an administration charge of NOK 65. Upon default of payment we will incur late charges by the prevailing rates. By reopening the agreement, which has been shut due to missing payments, the customer can be charged an opening fee of NOK 300.

8. TERMINATION / CLOSURE OF AGREEMENT DUE TO BREACH OF CONTRACT


OrderX AS may terminate the agreement with immediate effect by a material breach by the customer. If the customer does not pay by the due date specified in the payment notice, OrderX AS can terminate the service. OrderX AS may also terminate the service if the customer's credit card cannot be charged or if the customer is abusing the service.

9. LIABILITY AND FAULT SITUATIONS


The service can sometimes be dependent on network services being available when you want to execute a trade. The customer or the merchant must ensure either mobile coverage or coverage through a wireless network for the service to work. OrderX AS cannot be held responsible for the lack of network coverage. Should any other deviations occur, you must inform merchant's staff of this. This includes theft of mobile device when you are visiting merchant. You will be held responsible for purchase transactions until you have notified the merchant. The merchant will then block your OrderX account upon giving them your phone number and proof of identity. Your bank is free to block future transactions as part of its security policy, should this occur is a matter between you and your bank. In some cases, you will then be able to remedy the situation by contacting your bank.

10. SECURITY


All communications related to handling of our order management is ensured through encryption. OrderX does not have access to your credit card information. This is stored safely with our partner PayEx, which is certified by VISA and MasterCard and has a license from The Financial Supervisory Authority. For your own safety we encourage you to always have the latest updates for your phone installed. We also encourage you to install antivirus and firewall software for added protection of your cell phone. You agree to use the "Lock screen" on your mobile device to prevent any unauthorized purchases on your behalf. In addition OrderX has a personal code, which you will be prompted to use if inactive more than 15 minutes.

11. CONFIDENTIALITY, STORAGE AND USE OF PERSONAL INFORMATION


OrderX has a duty to maintain secrecy about the customer's use of the service. If the customer consents such information can yet be disclosed to other parties. When OrderX is legally obligated by court, prosecutors or other public authority, your customer info will be disclosed. The collected customer data may be distributed to merchants who use the service, for static purposes or to other third parties in non-identifiable, anonymous form. If there are important changes of our service offerings, we will contact you by sms or email.

12. DISPUTES


Disputes between you and the merchant or OrderX shall be settled amicably. If it is not possible, either party may bring the dispute before the ordinary courts. Jurisdiction is Oslo District Court.

13. DURATION


The agreement is valid from the date the credit card will be charged with NOK 1, (from signing up) The agreement runs until the agreement is terminated in writing to OrderX AS

14. AMENDMENT OF CONTRACT PROVISIONS


Agreements and conditions may be amended or terminated as a result of public orders, regulations, or other circumstances OrderX can not control. Changes in contract provisions will be notified and you can choose to let the service stop.

15. CONTACT DETAILS


OrderX AS can be contacted here: hello@orderX.no